DELIVERY AND RETURNS POLICY
All orders are dispatched via Royal Mail Monday – Saturday. Multiple orders are sent via Royal Mail Signed For® 1st Class, £5 (1-3 working days) or 2nd class, £4 (3 working days)
​
Please ensure that someone will be available at the delivery address specified to sign for the order during the day, as most orders have to be signed for. If your order does not arrive within 3 days after the expected time of delivery, please contact PDM team for information. Please note that it is the customer’s responsibility to provide a complete and accurate address as well as the valid contact information.
​
Orders placed before 2 PM will be sent out the same day, orders after this time will be sent out the following working day.
​
Worldwide Delivery: 5-7 working days
​
All shipping charges are based on weight and location. All orders will be dispatched via Royal Mail International Standard service. Standard delivery within the European Union and EEA takes around working 3-5 days.
​
Standard delivery to North America & Australia takes around 5-7 working days.
​
For all other regions contact us via palomamua@hotmail.co.uk
​
Returns
We at PDM would like all our customers to be completely satisfied with the purchase of our products.
Due to hygiene purposes and in view of the nature of the product, we are unable to offer returns/refunds of our mink strip lashes and makeup brushes, Prior to dispatch, each product undergoes rigorous quality control and is assessed for any damage or faults to ensure the product is of a high standard.
Please remember your Customer statutory rights remain the same and unaffected and in the likely event that the product
We trust that you are happy with the above policy and look forward to your purchase and hope we can build a long term relationship.
​
For any further information feel free to email us at palomamua@hotmail.co.uk